Account Handler - Frossell Recruitment : Job Details

Our client is seeking a highly skilled and motivated Account Handler with a strong background in logistics and transport. Reporting to the Senior Key Account Manager, you will play a pivotal role in managing the supply chain of a temporary driving workforce through a digital platform for a major retailer while supporting the development of a team of three Customer Executives.This role requires on-site presence, split between Milton Keynes and Lutterworth and demands a customer-focused mindset with a proactive, solutions-driven approach.The ideal candidate will have either a Driving Recruitment background or work within a transport and logistics setting.Key Responsibilities:

• Work closely with the Senior Key Account Manager to develop and lead a high-performing, engaged team dedicated to customer success.
• Manage and support a team of three Customer Executives, overseeing performance management, sickness absence, one-to-one meetings, appraisals and general team development.
• Act as a primary escalation point for internal and external stakeholders, ensuring swift resolution of issues.
• Facilitate the onboarding new suppliers, serving as a key contact during project implementations.
• Ensure all key performance targets are met, identifying and addressing potential challenges in service delivery.
• Attend weekly and monthly customer meetings
• Oversee action plans to enhance customer satisfaction, ensuring exceptional service delivery.
• Perform regular quality checks to maintain service consistency and compliance.
• Lead the implementation of best practices, improving current working methods and integrating new processes.
• Regularly visit customer sites to maintain strong relationships and oversee operations.

Essential Skills & Experience:  

• Experience in team leadership and motivation
• Strong interpersonal and communication skills with the ability to build and maintain stakeholder relationships.
• Strong knowledge of transport legislation and compliance, including driver working hours and tachograph regulations
• Familiarity with Health & Safety policies within the logistics industry, ensuring compliance with Workplace Transport Safety regulations.
• Excellent time management and organisational abilities to handle a fast-paced, dynamic environment.
• Resilient and proactive problem-solver, able to manage challenges with a tenacious and solutions-driven approach.
• Proficiency in MS Office, with the ability to analyse and interpret data effectively.
• A valid UK driving licence is essential.

  Work Location:

• Based in Milton Keynes Head office 3 days a week and Lutterworth (Customers premises) 1- 2 days per week.
• Flexibility to travel between sites as required

Key Benefits:

• 25 days annual leave (plus Bank Holidays)
• Birthday day off
• 2 Volunteer days a year (to volunteer in the local community)
• Employee Health Benefits (Westfield Health)
• Online discounts platform for major retailers (Westfield Rewards)
• Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme