Account Manager, Contract Manager, Field Based - Mandeville Recruitment Group : Job Details

Account Manager, Contract Manager, Customer Account Manager required to join an industry leading service provider who are looking for double digit growth over the next 12 months. A field-based role covering sites in Surrey & surrounding areas. Salary circa £40k plus bonus & car.Duties and ResponsibilitiesContract Management:* Putting in place standard service monitors for assigned contracts.* Working with both internal CDTs (where applicable) and the company's operational managers to ensure that the level of service is consistent with the customer's requirements.* Developing relationships with key personnel to create opportunities to introduce new products and services.* Establishing effective communication at all levels within the customer's organisation.* Represent my client at contract & user group meetings with the assigned customer.Operations* Organising and managing the CDT to complete daily distribution requirements.* Liaison with the customer services to ensure that customer requirements are met in full.* Ensuring all activities are carried out in line with the company's written procedures.* Recruitment of CDT members.* Facilitating training and development of CDT members.* Performance appraisals and discipline in line with company procedures.* The management of urgent deliveries.* Monitoring and collation of customer feedback.* Managing holiday cover for all subordinates.* Ensuring that every delivery is accompanied by clear and accurate paperwork.Quality* Working with the key stakeholders to create a quality driven environment.* Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies.* Carrying out internal audits as requested by the Quality Manager.* Liaison with Customer Services to correct identified problems.Management Information* Establishing measurable performance targets.* Monitoring and reporting performance against defined performance standards.* Monitoring and reporting all additional costs incurred outside budget.* Summarising management information for daily, weekly and monthly reports using the prescribed systems.Mandeville is acting as an Employment Agency in relation to this vacancy.