Account Manager/Customer Relations - Macildowie Recruitment and Retention : Job Details

Account Manager/Customer Relations - Office Experience Needed Location: Milton KeynesSalary: £25,500 - £27,500 (DOE)Job Type: Full-time, Permanent

We are recruiting on behalf of a leading UK supplier of premium building products and integrated water management solutions. Our client is seeking a dedicated and proactive Account Manager/Customer Realtions to join their expanding team. This is an exciting opportunity for someone with a strong customer service background, within a B2B or construction environment.

The Role:You will play a key role in supporting the wider Customer Service team, working closely with internal departments and external partners to deliver exceptional service. The role involves processing a high volume of client orders, handling enquiries, resolving complaints, and maintaining strong customer relationships.

Key Responsibilities:

• Accurately processing sales orders in a timely manner
• Handling incoming queries and complaints professionally
• Liaising with Area Sales Managers, production, and technical teams to ensure smooth project execution
• Building and maintaining relationships with key accounts
• Communicating with third-party suppliers such as hauliers to ensure timely deliveries
• Supporting the external sales team with quotes and client requests

Ideal Candidate:

• Previous experience in a customer service or office environment is essential
• Ability to work under pressure with excellent attention to detail
• Strong communication skills with a friendly and professional approach
• Experience in sales order processing, ideally within a B2B or construction sector (preferred)
• A proactive attitude with a willingness to learn about the company's product offerings (training provided)

Benefits:

• Competitive salary: £25,500 - £27,500 depending on experience
• Monday to Thursday: 08:30 - 17:00, Friday: 08:30 - 16:00 (early finish)
• 25 days holiday + bank holidays
• Fully Office Based
• Pension Scheme and Cycle to Work programme
• Access to an Employee Benefits Hub offering discounts and rewards
• Health and Wellbeing Support through a dedicated platform
• Free parking and quarterly recognition schemes

Our client is committed to fostering a diverse and inclusive work environment and welcomes applications from candidates of all backgrounds. If you are passionate about customer service and looking for a new challenge within a supportive and dynamic team, this could be the perfect opportunity for you.

Interested? Apply now to find out more and take the next step in your career.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.