Account Manager (Customer Service) - The Workplace Consultancy : Job Details

My client is a Nationwide Fleet Management Company looking for an Administrator.The main purpose of the role is to provide support to the Account Manager in maintaining and developing existing client relationships through proactive management.The role will consist of undertaking any/all of the following tasks:

 To act as the main day to day point of contact for all clients. To produce client documentation within defined time-scales. To:o Produce new vehicle orderso Progress orders advising clients of any changeo Generate and issue new vehicle contracts and monitor returno Arrange new vehicle deliveries / vehicle collectionso Arrange vehicle re-allocations where required To handle and solve all client and driver queries in a prompt and professional manner,seeking guidance from the Account Manager and/or other departments where necessary. To manage and/or generate monthly customer invoicing and recharges. To generate and authorise external supplier orders. To produce regular and 'ad-hoc’ client reports within defined time-scales. To provide advice on rescheduling and early termination, seeking guidance from AccountManager, where necessary.General To maintain a professional attitude, building and maintaining relationships with internaland external customers. To act in a manner which is efficient, orderly and timely ensuring tasks are achievedwithin the set time-scales. To deal with any concerns or issues that may arise, implementing preventativeimprovements. To carry out any duties deemed reasonable over and above standard duties including,deputising in other roles in periods of absence.

Must haves:Customer service background/experienceHigh levels of proficiency in Microsoft OfficeAbility to produce accurate work to tight deadlinesunder pressureAbility to communicate clearly in writing and orallyHigh level of Customer Care and quality serviceExcellent administration skills