Account Manager - Rotagap : Job Details

Join Rotagap: Revolutionising Staffing with Cutting Edge Technology

Location: Glasgow

Job Title: Account Manager for a Revolutionary Staffing Platform

Interview Process: Initial Pre-screen discussion with a final stage interview with our Managing Director

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About Us

Rotagap is transforming how companies manage internal overtime and agency staff bookings with our innovative SaaS platform.

Rotagap optimises staffing efficiency, reduces costs, and ensures clear visibility—all through a user-friendly and configurable platform.

Why We're Different:

• Innovative Technology: Our unique system enables our clients to prioritise their internal staffing needs with the option to seamlessly switch to agency staffing when required
• New to Market: Our innovative product will help shape the staffing market and this is an opportunity to join us on that growth journey
• People First, Visionary Approach: We're more than just a platform — Rotagap is driving a sustainable, efficient, and quality-focused shift management in staffing by breaking down barriers and raising standards, one shift at a time.

Our Values

At Rotagap, we believe that caring about quality leads to quality service and our values are the foundation of everything we do.

• We put people first, recognising that our success is driven by the dedication and care of our staff and the wellbeing of those they serve.
• We improve as a team, fostering a collaborative environment where everyone's contributions are valued, and collective growth is celebrated.
• We take ownership, ensuring accountability and pride in our work.
• We treat everyone with dignity and respect, creating an inclusive culture where every individual feels valued and heard.
• We listen and take action, committed to responding to feedback and continuously enhancing our services.
• We never stop improving, embracing innovation and striving for excellence in all we do without letting the pursuit of perfection hinder progress.

About the Role: This is a pivotal role in our early-stage business, combining key operational responsibilities to ensure seamless service delivery and high client satisfaction. We are seeking a dynamic and experienced Account Manager to join our team. The ideal candidate will play a critical role in managing the fulfilment of temporary staffing needs and supply chain management for your assigned accounts ensuring the clients satisfaction with the services delivered.

Key Responsibilities:

Client Account Management:

• Serve as the primary point of contact for assigned clients, managing day-to-day communications and ensuring their staffing needs are met.
• Understand client requirements in-depth and provide personalised service and updates.
• Address client concerns, issues, or changes in staffing needs promptly and professionally.
• Build and maintain strong, long-term relationships with clients, aiming for high client satisfaction and retention.

Rota Operations (Fulfilment):

• Oversee the fulfilment of client staffing requirements using the Rotagap platform, ensuring efficient shift allocation.
• Manage the tiered and automated shift assignment process, ensuring that internal staff, bank staff, and agency resources are engaged in that order.
• Monitor and respond to real-time staffing issues, filling last-minute gaps through supply chain engagement where necessary to ensure no disruptions in client service.
• Analyse shift data and staffing trends to recommend operational improvements and cost-saving strategies.

Supply Chain Management:

• Manage the supply chain of staffing resources, ensuring internal staff and external agencies are effectively coordinated to meet client needs.
• Develop and maintain relationships with external agencies and other staffing partners.
• Negotiate and manage agreements with staffing suppliers to ensure favourable terms and a strong pipeline of resources to meet client needs

Optimise staffing supply based on cost-efficiency, availability, and client priorities.

Qualifications:

• Experience: 3+ years in client account management, operations, or staffing coordination, preferably in a healthcare or staffing agency context.
• Knowledge of rota/shift management systems: Experience with staffing software, or similar, is a plus.
• Problem-solving skills: Ability to think quickly on your feet, handling staffing emergencies and last-minute changes with a calm and solution-oriented mindset.
• Excellent communication skills: Able to interact with both internal teams and clients professionally and effectively.
• Organisational skills: Proven ability to manage multiple responsibilities and prioritise tasks in a fast-paced environment.

Technology proficient: Comfortable with technology and able to learn and utilise new platforms quickly.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company that is transforming the care industry through technology.
• Impactful Work: Play a key role in providing quality care by ensuring the best talent is available to our clients.
• Growth Opportunities: Develop your career in a rapidly growing company with ample opportunities for advancement.
• Supportive Culture: Work within a collaborative and supportive team that values each member's contributions.
• Competitive Benefits: Enjoy a comprehensive benefits package and professional development opportunities.

At Rotagaps, diversity, equity, and inclusion are core to our mission. We create an environment where diverse perspectives are celebrated, and everyone is empowered to excel. We ensure equitable processes and welcome applicants of all backgrounds, valuing ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, and disability. Our commitment to these principles drives our success and innovation in the care industry.