Account Manager - The Work Shop : Job Details

This is a fantastic opportunity to work with a very well established and award-winning company based in Poole managing one of their largest accounts!

Due to the continued success of the business, they are recruiting for a brand new Account Management position that will require someone to act as an industry expert within their various product ranges offering consultancy and expertise as a way of adding value.

The purpose of this role is to be the key point of contact for their largest client accounts by supporting and growing both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.

This is an exciting and varied role that will involve a mix of Account management, Customer management and product sourcing so would really appeal to someone with first class customer service and organisational skills as well as a strategic and proactive approach to managing accounts.

What the role will involve:

• Nurturing and managing relationships with key contacts within the customer organisation
• Understand strategic plans in order to anticipate needs and forecast longer term requirements
• Maintain a good working knowledge of product creation & delivery, change control, product definition and change management processes
• Work closely with Internal Account Support to ensure customer expectations are met and products are delivered on time
• Influence the direction of the customer account and decide what range of products to proactively engage the client with
• Contribute to budget setting for the customer and establish growth targets
• Act as an industry expert by offering customer consultation on products and processes
• Proactively instigate customer account reviews, analysing activity to support recommendations and decision making
• Carry out regular reviews of the pricing for the customer and look to improve margins and negotiate increases
• Where possible, proactively source products which may interest customer or respond as necessary to customer requests

Personal attributes needed:

• Excellent communication and interpersonal skills, with influencing and engagement skills
• High standard of professionalism and a good level of business acumen
• Team player, willing to support the wider division as and when necessary
• Highly organised, able to prioritise workload effectively and working unsupervised
• Great attention to detail, 'right first time’ mindset and approach
• Adaptable to changing priorities, able to multitask and approach a variety of tasks simultaneously with the same level of attention
• Positive with a "can do" attitude
• Able to work under pressure and to thrive on the challenges presented

The successful candidate would possess Customer Account Management experience and understand internal sales support. You will also be competent using Excel along with other MS Office packages.

Hours of work: 08am - 17.00pm Monday to Friday

Salary: up to circa £42k per annum plus excellent benefits