Account Manager - The Pilot Group : Job Details

EMS - Account Manager (New Business)

At Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE. Our businesses cover Energy Management, and Traffic Control Systems, working across a wide range of commercial and industrial applications. We achieve this by designing and investing in innovative products and solutions that reduce energy costs, enable management through data, and improve safety. We are committed to contributing to a low carbon future.

Energy Management Solutions Division - Account Manager

Our Energy Management System is a proven technology, reducing the gas consumption of our customers by an average of 43%. This year will see us continue to enhance and develop our product offering by providing our customers with new and enhanced products and services that will allow them to become more energy efficient and ultimately begin a meaningful journey towards reaching net zero.

Energy Efficiency and the transition to net zero has never been more important, for our society and for individual customers looking to minimise their energy spend. This puts Pilot Group at the forefront of a key societal changes where we believe we can truly make a difference for the better.

If you are passionate about making a difference to our environment, and have a skill set that encompass much of the below, we encourage you to apply.

Purpose of the role-Account Manager;

Support the Sales Team and Customers with technical guidance, assistance, and design. Assist with project management and implementation of both pre and post sales. Build relationships with new customers, to grow revenue and ensure continued business from each account.

Main Responsibilities;

• Be available for on-site meetings with partners and end users.
• Distribute new product and vendor updates (internally & externally).
• Identify opportunities with partners and develop with Account manager.
• Primary technical contact for all partners, including face to face meetings.
• Pro-actively build relationships with customers, partners & technical teams.
• Support Channel Account Managers, partners and end users with solution design.
• Manage technical/complex projects from inception to final design in liaison with the account manager.
• Use appropriate tools from vendors to provide technical support.
• Organise and attend site surveys, developing quotes and proposals where required.
• Developing, presenting, and delivering comprehensive presentations to the project team, upper management, and customer personnel in a clear and concise manner.
• Serving as the central resource with design, process, manufacturing, test, and quality as the product(s) move to completion and distribution.
• Planning and management of the products/projects on schedule and within budget constraints.
• Monitoring the product/project from initiation through completion and/or customer acceptance. Ensuring that products/projects delivered meet customer requirements and specifications.
• Developing, managing, and maintaining all aspects of project-level risk.

Essential - Account Manager:

• Development of customer relationships
• Proven track record in an pre/post-sales role
• Must be a driver as the role will include travel

Desired

• Experience of onsite troubleshooting
• Knowledge and experience of design and implementation of Energy Management Systems.
• Ability to use all Microsoft Office package tools, especially excel

Recruitment Agencies;

The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.