Account Manager - Academia the Technology Group : Job Details

About the role:

A fantastic opportunity has arisen within our Higher Education team, as an Account Manager responsible for managing relationships within the Higher Education Sector.

The Account Manager will work across a defined portfolio of Higher Education institutions, building relationships that put the customer at the core of everything they do, whilst collaborating with the patch allocated Account Director and Sales Support to achieve their Sales Target and performance measures.

We are looking for a team player with the ability to work independently. A positive 'can do’ attitude and brilliant communication skills are also key for this role. Must have an excellent attention to detail, high standards and quality of work and be able to adapt to different working styles.

Experienced Salesperson within Education

• Enthusiasm for relationship management and lead generation
• Proactive management of Higher Education customers and responding to customer queries in a timely manner
• An understanding of Higher Education procurement guidelines
• Alignment to Academia’s values
• Meet and exceed key performance indicators
• Conducting detailed quarterly business reviews
• Ability to work closely with an Account Director to execute agreed account plans

Influential with a strong work ethic

• Capable of building strong internal cross-functional relationships
• Experienced influencer who can build a successful internal network to achieve account plan priorities
• Prior experience in delivering engaging presentations to (middle management IT professionals)

Responsibilities:

Reporting directly to a Sales Manager for Higher Education but also working closely with the Account Director team and wider Academia business units to ensure project deadlines are hit and targets are achieved. The Account Manager will be responsible for managing and expanding business within a regionalised account patch, and collaborating with the Account Director to maintain and expand lines of business within the aligned Academia portfolio of accounts.

• Communication between Academia and other partners
• Presenting themselves as the main contact for Academia development and lapsed accounts, and growing Academia wallet share in these area’s
• Forecasting and supporting accurate pipeline reporting to management
• Utilise our CRM system to develop and manage pipeline and produce pipeline reports for internal stakeholders
• Completing regular customer meetings to ensure continuous provision of exemplary Academia Service to current and prospective customers
• Supporting aligned Account Director and Sales Support teams to deliver an exceptional customer experience

Key Skills:

• Experience working in IT, preferably in an education function
• Understanding of technologies place within Education
• Excellent communication skills - both written and verbal
• Ability to support and achieve sales targets and KPI’s
• Excellent time management skills
• Ambition to learn and improve
• Comfortable presenting internally and externally
• Highly detail-oriented and organised
• Have an ability to work independently, autonomously and take initiative
• Proven ability to execute business developed plans
• Able to manage multiple tasks balance workloads

Why Academia?Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We’re not just a supplier; we’re a trusted partner for thousands of clients.

Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Your IT success is our business.

Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.

Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.

Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.

Benefits?

• Gym?membership?contribution??
• Health?Cash Plan?
• Increased?annual?leave with?length of?service??
• Free annual leave on your birthday??
• Length of service bonus
• Flexible working hours
• Hybrid working
• Free Will Writing service
• Borrow my doggie membership
• Life Insurance??
• Wellbeing Days… And much more!??