Account Manager - SDL Solutions Limited : Job Details

Account Manager required by marketing company based in Royston.

As an Account Manager you’ll be the first point of contact for your clients and must be confident and speak with authority on campaign activity and provide valuable advice and counsel.

About you

Passionate - You’ll be an avid supporter of the team and your clientsAmbitious - You will propel client success and success for the agency as a wholeCurious - You’ll have a thirst for knowledge and use this curiosity to deliver incredible outcomesCustomer-focused - You will be a highly organised person with great attention to detail who thrives on developing and maintaining close relationships with clients

Key responsibilities

• Manage multiple client accounts
• Develop positive working relationships with all client contacts
• Drive client retention, renewals, upsells and client satisfaction
• Working closely with clients to develop strategies across digital and communications
• Update internal project management software
• Leverage technical tools and data to manage campaigns and exceed expectations
• Clear and detailed upward and downward briefing to deliver tactical activities
• Get to know your client needs, work to anticipate them and identify new business opportunities within your portfolio
• Clearly communicate the progress of initiatives to internal and external stakeholders
• Prepare campaign insights reporting, including analysis and research
• Demonstrable experience of running comms/marketing campaigns across multiple client accounts
• Excellent writing skills and attention to detail
• Comprehensive knowledge and understanding of all services delivered by our client
• Involved in pitching for new business and developing proposals

Your skills

Proven experience as a Senior Account Executive, Account Manager, Marketing Manager or similar role

Ideally agency experience or in-house managing multiple brands

Capable of building strong relationships with their clients

Excellent listening and presentation skills

Sharp attention to detail

Benefits

The important stuff

• 25 days holiday a year plus bank holidays
• Pension contributions
• Regular social events

Wellbeing

• Two mental health days per year
• Annual mental health workshop
• Healthcare top up which includes up to:
• £180 for dental cover
• £180 for optical cover
• £500 for therapy treatments (physiotherapy, acupuncture, chiropractic, homeopathy, osteopathy)
• £75 for chiropody treatments
• And much more for you and your children too

Your development

• Training and development in your specialism
• Access to industry courses
• Scope to develop in the role and progress through the organisation

Location

• Beautiful rural offices
• Plenty of free parking (you’ll never struggle to find a space)
• Office dog

Commutable from: - Welwyn, WGC, Hatfield, Borehamwood, Hitchin, Stevenage, Letchworth, Baldock, Royston, Ware, Hertford, Hoddesdon, Broxbourne, Biggleswade, Saffron Walden, Haverhill, Braintree, Ely, Newmarket, St Neots, St Ives, Bedfordshire, Norfolk, Suffolk, Cambridge

Account Manager - Hertfordshire - £28,000 - £35,000