Account Manager - Carbon 60 : Job Details

Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for an Account Manager. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.This Account Manager position is on a permanent basis and has become available due to continued growth and expansion. In this role, you will be monitoring and recalculating long-term MRO contracts, setting performance targets, initiating contract amendments, and leading re-negotiations. The Account Manager will drive profitability through new business quotes, upselling opportunities, and ensuring timely revenue collection.

Role Responsibilities will include:

Contract Management:

• Own Customer MRO contracts and serve as the primary point of contact for contract-related inquiries internally.
• Recalculate long-term MRO contracts and set performance targets on a regular basis.
• Initiate contract amendments and lead contract re-negotiations where required or possible.
• Resolve all contractual disputes and disagreements promptly and effectively.

Commercial Management:

• Make commercial decisions for MRO events or customer MRO contracts within approved authorisation limits.
• Influence and sell MRO solutions to contracted customers, driving profitability growth.
• Approve customer invoices and ensure all expected revenues are received within business expectation targets.

Customer Relationship Management:

• Act as the main point of contact for customer escalations and ensure timely resolution of issues.
• Serve as a Customer Ambassador and Satisfaction Manager, ensuring high levels of customer satisfaction.

Performance Reporting:

• Create, review, and analyse contractual KPIs, including financial and customer satisfaction performance measures.
• Organize regular MRO event and contract commercial performance reports and meetings.
• Serve as the Contract & Event Performance Reporter, providing detailed insights and recommendations.

Profitability and Continuous Improvement:

• Secure and increase contract profitability, making necessary adjustments to meet financial targets.

Skills and Experience required:

• Proven experience in MRO account management, preferably in the aerospace or aviation industry.
• Strong understanding of MRO contracts, financial performance measures, and customer satisfaction metrics.
• Excellent negotiation and conflict resolution skills.
• Ability to make informed commercial decisions within approved authorisation limits.
• Exceptional communication and interpersonal skills.
• Proficiency in creating and analysing performance reports.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Strong analytic and strategic thinking abilities.
• Excellent organisational and time management skills.
• A customer-centric mindset.
• Capability to work both independently and collaboratively as part of a team

Why Lufthansa Technik Landing Gear Services? Here are some of their benefits and rewards:

• Competitive Salary Package
• Discretionary Bonus Scheme
• Discounted Flight Benefits
• Reduced Gym memberships Retail and Hotel Discounts
• Seasonal Company Events

From £36,532 per yearIf you are interested in the role and want some more information, please contact Becky on or email Interviews are being held shortly.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.