Account Support Executive - Cox Automotive : Job Details

This is a Permanent, Full Time vacancy that will close in 24 days at 23:59 GMT.

The Role

We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing. We are the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers.

We thrive on what makes us different - and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy. This is one of the reasons we have been awarded 2nd best Automotive company to work for in the UK by Best Companies and 9th best company overall in the UK.

Reporting in to the Enterprise Sales Team this is an excellent opportunity to support the growth of Nextgear and support our existing customer base.Scope of Role:Working with the Enterprise Sales Team and reporting to the Account Support Supervisor, this role is a Mon- Fri office based Account Manager role supporting field based Managers. The ASE is responsible for working with them to manage their customer renewals, new application follow ups, new lead generation and additional Risk calls. In addition you will manage a portfolio of customers to maximise dealer engagement, utilisation and revenue opportunities. This is a hybrid role working from home and our Chester based office.

Objectives for Role:

·To be accountable for designated dealer accounts to maximise dealer engagement, utilisation and revenue opportunities.

• Undertake regular outbound calling to existing dealer accounts to drive utilisation and revenue growth.
• Call new business leads to generate additional sales opportunities for the field team.
• Offer the highest levels of Customer Service at all times to maintain great relationships and maximise on sales opportunities.
• To collaborate effectively with field based Account Managers to ensure that new applications, increases and renewals go live as efficiently as possible.
• Show great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines.
• Working closely as a team to ensure all tasks are completed and all team members feel supported.

Skills, Knowledge and Experience:

• Previous sales experience
• Excellent communication skills and ability to manage stakeholder relationships.
• Great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines.
• Knowledge of the automotive/finance industry is an advantage but not essential.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.