Accounts Control Administrators - NFU Mutual : Job Details

• Join an award-winning company with accolades including Top UK Employer, Glassdoor Best Place to Work and Gallup Exceptional Workplace
• Advance your career in a supporting and collaborative environment with excellent development opportunities
• Hybrid role with up to 40% homeworking and 60% in Stratford Upon Avon

About the role

We're excited to offer two fantastic opportunities to join our dynamic Finance Division as Accounts Control Administrators.

At NFU Mutual, our dedicated Accounts Receivable team plays a key role in supporting both internal and external customers. We handle account payment queries with care, ensuring everything is processed smoothly and in line with regulations. By maintaining strong financial control, we help safeguard our business while delivering excellent service to our customers.

As an Accounts Control Administrator, you'll be working closely with others to review and assist with account payment queries. You'll also follow up on any default customer accounts, making sure that everything is managed in line with our policies and procedures. Your focus will be on providing helpful and timely support while minimising any potential financial risks.

A big part of your day will involve supporting customers over the phone, both from within the company and externally, to ensure their queries are resolved smoothly.

This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 40% of your hours from home.

Internally this role is known as Accounts Receivable Control Administrator

About you

You’ll be someone who enjoys communicating with both customers and colleagues and thrive in busy, dynamic environments.

You’ll be experienced in delivering excellent customer service while managing targets and deadlines. Ideally, you’ll have experience in an office setting, and you've worked in a role with significant telephone call handling. Confidence with numbers and the ability to quickly understand data will also be essential for this role.

You’ll also be someone who is well-organised and enjoys following processes, with confidence in managing time, multiple tasks, shows empathy but is also able to make decisions. Flexibility is key, as you'll need to adapt to changing priorities and support your team when needed.

To join our team you’ll have;

• 5 GCSEs at A - C (or equivalent), including English and Maths
• Experience of working with Microsoft Office package, with intermediate level of Excel skills desirable

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary of up to £25k depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.