Accounts Receivable Analyst - Travel Counsellors : Job Details

The purpose of this Accounts Receivable Analyst is to work as part of the accounts receivable team to ensure the delivery of a high service level whilst working within internal compliance and legislation requirements.

Based in Manchester, the successful candidate will be experienced in maximising cash collection, minimising credit risk, and maintaining audit standards in a fast-paced, changing environment.

The Accounts Receivable Analyst will:

• Effectively managing the sales ledger, ensuring payments are collected in line with agreed payment terms, proactively managing communications with customers and Travel Counsellors
• Ensuring fraud, credit, or trade compliance risks are controlled according to business specifications
• Compiling, analysing, and interpreting information for approval of credit facilities or onward recommendation
• Providing support for key audit activities, e.g. annual credit reviews, mass account deactivations, and master data reviews
• Supporting the achievement and exceeding of KPI expectations whilst working within the agreed SLAs by managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities
• Performing Root Cause Analysis of complex issues to drive process improvement and issue resolution in the end-to-end AR process flow, identifying potential process improvements to increase efficiency
• Creating Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team and any outsource provider and educating suppliers, business users, and TCs to aid reduction in exceptions and demand on query management
• Being the first point of contact to the business, TCs and third-party providers as a SME (Subject Matter Expert), responding promptly to enquiries raised to ensure timely resolution
• Building successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding and providing excellent customer relations, written and verbal to suppliers, TCs, and the business
• Working within Travel Counsellors' internal compliance/guidance rules, legislations, and CARE values and working closely with any outsource service provider to ensure the accurate and timely delivery of services by analysing daily KPIs and escalating, if necessary, to management

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced maternity/paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)

• Proven accounts receivables and credit control experience
• Proven experience in working in a successful team, taking ownership and responsibility
• Proven experience in data analysis and root cause analysis
• Proven experience of working in a fast-paced, changing environment
• Must have excellent communication skills both written and verbal
• Must have intermediate Excel experience (pivot tables and functions)
• Must have good ERP experience

• travel industry experience
• Shared Service Centre experience

Join us as an Accounts Receivable Analyst today!

Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!

We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.