Administration Assistant - Valleys to Coast : Job Details

Administration Assistant - Learning and Development

Overview

Providing administration and facilitation support to the Learning and Development function - In particular by supporting the managing and maintaining of the eLearning LMS platform, designing and developing eLearning modules to be undertaken by various colleagues across the business and being an all-round team member for the Learning and Development department.

The role will include the option to complete a Level 3 Diploma in Business Administration, which would entail 1 day a month release for college based learning and 0.5 days a week to support your study requirements.

In addition supporting you with your day to day workload and development opportunities - the Learning and Development team will work with you to ensure you are meeting our expectations and to offer additional development outside of the Diploma e.g. customer service skills and Understanding of the housing sector.

Key responsibilities and accountabilities

Specific objectives and deliverables will be agreed with the management team, the points below are a summary of the main responsibilities and accountabilities.

Administrative Support:

• Coordinate and schedule training sessions, workshops, and seminars;
• Manage learning and development materials and resources;
• Maintain accurate records of employee training and development activities;
• Support the People Team in the recruitment and onboarding of new starters;
• Raising purchase orders and checking invoices;
• Dealing with or escalating general Learning & Development queries from colleagues.

Training Program Development:

• Assist in designing and updating training programs and materials;
• Conduct research to identify training needs and best practices

Training Delivery:

• Preparing for classroom learning events - including calendar bookings, room preparation and being a point of contact for internal and external trainers;
• Support trainers in the preparation and delivery of training sessions;
• Provide support for e-learning platforms and virtual training sessions.

Evaluation and Feedback:

• Collect and analyse feedback from training participants;
• Assist in evaluating the effectiveness of training programs.

Colleague Engagement:

• Promote training programs and initiatives across the organisation;
• Support the onboarding process for new colleagues;
• Assist in organising colleague engagement and wellbeing activities.

Continuous Improvement:

• Stay updated with industry trends and advancements in learning and development;
• Participate in professional development opportunities and relevant training;
• Contribute to the continuous improvement of learning and development processes and practices.

Networking and Collaboration:

• Build relationships with internal stakeholders and external training provider;.
• Network with other learning and development professionals within the housing sector;
• Attend industry events and conferences as required.

No job description can cover every eventuality which may arise, at various times you may be expected to carry out other duties requested by your Line Manager or Manager.

What do I need to be successful?

Knowledge and qualifications

• 5 GCSEs Grade A-C, including Maths and English (or equivalent);
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Knowledge of GSuite

Experience

• Evidence of working as part a team;
• Experience of undertaking a previous administration role
• Experience of managing and prioritising own workload.

Personal qualities

• Excellent communication skills, both written and verbal;
• Strong organisational and time management skills, with the ability to manage multiple tasks;
• Attention to detail and accuracy in work;
• A proactive and enthusiastic approach to learning and professional development;
• Ability to work collaboratively within a team and independently when required;
• Strong interpersonal skills and the ability to build relationships with colleagues at all levels;
• Adaptability and willingness to embrace change and new challenges;
• Commitment to the values and mission of Valleys to Coast;
• A positive attitude towards continuous improvement and innovation in learning and development;
• Competent in the use of IT;
• Be friendly, cheerful, positive and motivated and able to demonstrate a 'Customers and Colleagues at the Heart’ approach.

No job profile can cover every eventuality which may arise within the post at various times and the jobholder is expected to carry out other duties requested by the Line Manager or Manager.

Terms & Conditions

Salary: £23,901

Working hours: 37 hours per week, worked between our core operating hours of 8am to 6pm, Monday to Friday.

Location: The primary location of this role is in Bridgend, South Wales, but we’ll enable you to take advantage of smarter working allowing you to work in our main office, at home or any other place that will allow you to carry out your work appropriately. However, effective service delivery will always come first and that will sometimes require you to be present at our office, depot or community locations. With that in mind we would expect to see you in person at least two days a week.

Annual leave: 25 days increasing by 1 day for every completed year up to a maximum of 5 days plus bank holidays.

Pension: SHPs - we’ll contribute 2% more than you choose to pay in each month (minimum contribution where you pay 4%, we pay 6%; maximum contribution where you pay 6%, we pay 8%).

Benefits: Access to a wide range of benefits including a health care cash plan, contribution to your professional memberships, learning and development opportunities, hundreds of retailer discounts and plenty more.