Administration - Reed : Job Details

We are seeking a diligent Administrator to join our Planning Team for a three-month period. The role involves reducing the number of failed appointments by proactively contacting customers via text, telephone, and email the day before their scheduled appointments. This position requires a keen eye for detail and the ability to manage time effectively under pressure to meet targets.

This role is initially for 3 months and will start at the beginning of Jan. Hours will be 37 per week and it will be based onsite in Exeter. Candidates will work a mixture of the shifts- 7.30- 15.30 or 9.00-17.00- this will be confirmed weeks in advance. 

• Contact customers to confirm appointments through text, calls, and emails to reduce no-shows.
• Perform data entry tasks with high accuracy.
• Maintain meticulous records of interactions and communications with customers.
• Work under pressure to meet daily targets while ensuring attention to detail.

• Proven administration skills.
• Strong attention to detail and data entry experience.
• Excellent customer service skills, with confidence in handling phone communications.
• Effective written and verbal communication abilities.
• Ability to work well within a team.
• Desirable: Experience with multiple system usage and previous customer service or call centre experience.