Administrator - Imperial Workforce : Job Details

Administrator

Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis.

Salary: £25,050 - £26,500 per annum

Contract Type: Permanent

Location: Stockton-on-Tees

Hours: Full Time

Job Purpose

The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.

Responsibilities:

• To support with the order processing of all products within our portfolio.
• Key contact for business partners in the sales regions, dealing with emails and telephone calls.
• Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
• Manage the order process from placement to invoicing, resolving queries at each step of the process.
• Manage the order book for the regions including advising business partners of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence.
• Support Finance to ensure business partner payment / credit terms are adhered to.
• Archive and invoice of orders.
• Coordinate shipments to business partners in a timely and cost-effective manner.
• To ensure any aftersales service is delivered to the highest standards.
• Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
• Liaise with other BDD departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
• Manage time and workload effectively to ensure the highest standards of service.
• Carry out any other reasonable duties requested by management.

Essentials:

• Demonstrable experience of administration and/or customer service experience
• Demonstrable experience of sales order processing
• Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
• Customer Service qualification or similar experience
• Excellent written and verbal communication and interpersonal skills

For more information on this opportunity please feel free to contact Imperial Recruitment Group.