Administrator - Focus Resourcing : Job Details

REMOTE WORKING with attendance twice a week in the office, also monthly meetings at the office in Reading.

Our Reading based client is currently recruiting for an Administrator to join their team. Its initially a temporary role for 3-6 months, but is very likely to continue on.

Based in central Reading (no parking) you will need to live an easy commutable distance to Reading.

You will also need to have a DBS and financial checks before starting in this position.

As the Administrator, you will be responsible for:

• Deliver excellent front line customer service to customers via phone and email
• Creating letters and communication materials and sending to customers
• Handling of member responses, maintenance of member records and database updates
• Checking of data inputs and production of data extracts
• Understanding and application of different member engagement project types
• Collation of data for Management Information (MI) and production of MI reports
• Provision of project and technical information both verbally and in writing
• Ensuring that member claims are dealt with in accordance with SLAs and KPIs
• Conducting Eligibility calculations in line with legislation, scheme rules
• Project work as directed by Team Leader or Manager in line with agreed plans
• Assist with Project Implementation
• Reviewing and updating of Processes in line with industry changes

The successful candidate will have the following related skills / experience:

• Previous experience in a Customer Service Environment
• Excellent telephone manner
• Be able to demonstrate ownership, responsibility, and accountability for self
• Be organised, methodical and logical in approach to tasks
• Have high standards, excellent quality of work and customer responsiveness
• Be able to develop and implement own processes to manage high volumes of work