Administrator - New Client Team - Express Solicitors : Job Details

Job Title: NCT Admin

Location: Sharston Road, M22 4SN

Salary: £18,280.60 - £24,113.96

Job type: Full time, Permanent

Join Our Amazing New Team and Let's Deliver Exceptional Service Together!

Are you a customer-focused individual who enjoys building rapport with clients and providing them with outstanding experiences? Do you want to work for a company that values its employees and prioritises their well-being and growth while providing exceptional customer service? If so, read on!

About Us:

Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in South Manchester, we serve clients nationwide. We are proud of the work we do helping injured people.

We are currently ranked 80 in the Top 100 UK Law firms and are recognised for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 6,000 reviews, which, coming from our clients, means a lot to us.

About the Role:

Our clients are at the heart of everything we do. Whether it's face to face, over the phone or online, we aim to go beyond our clients' expectations by offering them a first-class experience.

Our New Client Team (NCT) is the first point of contact in the client's journey and are therefore an incredibly important part of the firm as a whole.

As well as day to day admin style tasks you will also support on report checking and quality control. So you must have a keen eye for detail, within larger amounts of information.

You will be joining a smaller admin team of 4 administrators within the larger NCT team. All working together to ensure all client matters have a seamless transition between the New Client Team and other departments of the firm.

Key duties:

• Assisting with any queries/ requests
• Inputting all details into computerised case management system
• Creating computerised files & generating legal documents correctly and quickly on a large number of files
• Accurately proof reading, checking & quality control of live files for hand over
• Setting up accounts for Enquiries/Litigation assistants to complete their processes
• Dealing with external client correspondence
• Establishing written contact with clients who are unable to speak with us on the phone
• Accurately recording all correspondence
• Administration support, such as typing, printing, filing, faxing, photocopying
• Communicating with our external associates
• Occasional reception duties
• Other ad hoc duties as required

About you:

• Admin experience is a must, ideally within a law firm or other professional services
• You must have excellent attention to detail; as a law firm we need things right every time
• You must be confident in handling large amounts of information accurately
• You will be working with various IT systems so strong IT skills are required and must be able to accurately follow processes
• Communication skills are important too, as you will be dealing with a range of different people
• As this role is supporting others, we are looking for someone who works well in a team and is happy to get stuck into tasks
• You will have GCSE Maths and English at Grade C or above
• A NVQ or qualification in business administration would be desirable

Salary, Hours & Benefits:

• The salary is between £18,280.60 and £24,113.96 depending on age.
• Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday.
• Hybrid working available following 3 month probation.
• 23 days holiday, rising to 26 days, plus bank/public holidays.
• Extra day's holiday for your birthday (after 2 years of continuous service)
• 3 holiday buy backs per year after 1 year of service
• Private medical insurance available after 2 years' service
• Death in Service - 2 x salary based on annual salary only - eligibility commences when you join the company
• Enhanced Maternity Leave payment if you have over 1 year tenure, further enhanced at over 4 years' service.
• Gym access 24/7 at South Court (subject to disclaimer form being completed)
• Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Bi annual Summer Barbecue
• Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT - available immediately
• Annual (optional) flu jab
• Free fruit delivered twice a week

We rate attitude, skill and ability above all else and our recruitment policy encourages applications from all.

Please send a CV and covering letter by clicking APPLY.

Candidates with the relevant experience or job titles of; Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services may also be considered for this role.