Affordability and Vulnerability Specialist Role - E.ON : Job Details

E.ON Next is the new, next face of our Residential and SME Energy Sales business. Mixing state-of-the-art technology and new ways of working with our existing brand reputation and experience, we're building a new business. This time, focussed solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition.

E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time.

Don't be in the dark any longer. Explore these pages to discover E.ON Next. Now is the time to reimagine yourself. Can you bring feel-good energy to the table? Look at the skills you have that match what E.ON Next is looking for...

Affordability and Vulnerability Specialist

As an Affordability and Vulnerability Specialist, you'll be part of our customer operations team and have the most rewarding job - You'll be speaking to our customers through out inbound and outbound telephony, via email and you'll be empowered to support our customers using third parties such as Paylink, National Debt Line and more.

The team will be part of our team where we support the most vulnerable customers. We give our customers enhanced support when they are facing financial hardship. We support the business in all things Ability to Pay, PSR and support in ensuring we're meeting our licence conditions as well as putting our customers at the heart of everything we do.

You'll be thinking on your feet and using your initiative to make your own decisions using the training and guidance provided. We work fast-paced to meet our customer demand but don't worry - we face challenges together, we support one another through every problem.

If you have a passion for supporting the business and our customers in vulnerable circumstances and look job satisfaction then this is the role for you.

Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good.

Are we tempting you? What we need from you….

• A wide range of industry knowledge, must have debt, ability to pay and vulnerability experience

• A passion for delivering an exceptional customer experience especially for our high risk vulnerable customers

• Resilient and excited to solve complex problems

• Good English skills, both written and verbal

• A committed team player

• Ability to think on your feet in a fast-paced environment

• Confidence in making important decisions

• Drive to identify and implement change

• Commitment to provide an outstanding customer journey

What you'll receive from us;

• 26 days holiday plus bank holidays AND a guarantee of your birthday off

• Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more

• A generous pension scheme

• Weekly socials where we get together as a family to wind down

• Trust - you're responsible for your customer experiences and your own development

• Salary of £24,195 - £26,010 per annum dependent on experience

• Working environment: Flexible hybrid working - A blend of in the office for 2 - 3 days a week and at home the remainder.

• ?Locations - Nottingham based

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best.

Here's what else you need to know

• Closing date - Friday 23rd August 2024

• Depending on applications received, we may close the role early.

• We'll have regular team socials and lively team chats

• Working environment: Flexible hybrid working - A blend of in the office for 2 - 3 days a week and at home the remainder.

• Location - Nottingham with travel to our other sites when required.

• You will have access to our market leading benefits package, which includes the option to buy up to 2 weeks additional holiday

• This role is ideally based at our offices in Nottingham, Trinity House. We work flexibly with a blend of home working and office-based working.

• We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• We're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best.