Aftercare administrator - Development - Goodman Masson : Job Details

Are you ready to be part of something special? Welcome to settle, where our brand-new 2030 strategy marks the beginning of an exciting journey. With a loyal commitment to providing excellent service to our residents, there's no better time to join our crew.

Our 23,000 diverse residents are the heart of settle, and we place them at the centre of everything we do. Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, you'll play a crucial role in providing safe, high-quality homes where residents can take pride and create lasting memories.

By working closely with local stakeholders, we identify sector needs and develop strategic plans, including delivering new, affordable homes to meet housing demands. We champion diversity across all areas of our organisation and are particularly focused on welcoming applications from females, to address the underrepresentation of women in our property roles.

Requirements

Outline of Key Responsibilities...

• Familiarise yourself with the development process by liaising with Project Managers to understand the relationship between individual construction contracts and aftercare provision
• Monitor defects during the Defects Liability Period on new homes, ensuring that customer defect reports and complaints are dealt with effectively
• Maintain all relevant databases (including QL) relating to defects, providing information on defects management performance of schemes or individual properties to enable monitoring and assessment of contractor and consultant performance.
• Assist in actively pursuing the targeted Customer Satisfaction Survey response rate and satisfaction score
• Assist in the raising of purchase orders and processing of invoices

We are looking for someone who can:

• Previous experience or knowledge of dealing with defects and repairs
• An understanding of defects and repairs
• Methodical, organised, efficient and effective with strong communication and interpersonal skills
• Ability to raise POS and deal with financial information
• Strong attention to detail

Benefits

At settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here's what we offer to our amazing colleagues:

• annual salary: £28706.89 per annum
• flexible working: hybrid and flexible options available (role-dependent)
• generous leave: 27 days of annual leave, increasing to 32 days with length of service
• family leave: enhanced maternity, paternity, and adoption leave
• pension contributions: up to 10% from settle
• healthcare cash plan: for your health and wellness
• flexible benefits: cash towards your heath and wellbeing
• development: excellent personal and professional growth opportunities

And that's just the beginning! We're also thrilled to provide:

• fresh fruit Wednesdays: keep your energy up with healthy snacks
• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales
• volunteering days: 2 paid days to give back to the communities we work in
• secure parking: free onsite parking and bike sheds too!
• local discounts: enjoy perks from our community partners
• mental health support: access to counselling sessions and mental health resources
• feedback commitment: we listen to our colleagues and take action
• shower facilities: perfect for those who cycle to work or hit the gym
• early finish Friday: a kickstart to the weekend!

At settle, we're committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Our Commitment 

Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.