Aftersales Coordinator - Tandem Talent Ltd : Job Details

Aftersales Coordinator

Location: Cotswold Outdoor / Runners Need / Snow & Rock

Employment Type: Permanent, Full Time (40 hours per week)

Salary: £24,960 + up to £700 bonus per annum

Closing Date: 21/02/2025

About the Role

Join one of the UK’s largest outdoor retailers as an Aftersales Coordinator and be part of a growing company with excellent career prospects.

At Outdoor & Cycle Concepts (home to Cotswold Outdoor, Runners Need, and Snow + Rock), we are passionate about the outdoors, sustainability, and delivering outstanding customer service. This role is ideal for someone who is highly organised, customer-focused, and thrives in a fast-paced environment.

Responsibilities

• Processing returns efficiently by ensuring they are handled promptly and records are kept up to date.
• Managing supplier relationships to ensure smooth returns and timely updates.
• Providing excellent customer service by keeping customers informed and resolving aftersales queries.
• Handling credits and refunds accurately and in a timely manner.
• Tracking stock movements to monitor returned stock and support inventory management.
• Driving continuous improvement by identifying ways to enhance aftersales processes.

What We Are Looking For

• A strong customer service focus, ensuring issues are resolved efficiently.
• Excellent organisational skills, with the ability to manage multiple tasks and meet deadlines.
• Proficiency in Excel, Outlook, and Word, with the ability to handle data and records.
• Clear and professional communication skills when dealing with customers, suppliers, and internal teams.
• A collaborative approach, working effectively as part of a team.
• Strong problem-solving skills, with the ability to identify and address challenges.
• A sense of accountability, taking ownership of tasks and delivering high-quality results.
• Adaptability and a continuous improvement mindset.

What We Offer

• Salary of £24,960 per annum, plus a bonus of up to £700
• 40-60% staff discount across our product range
• 33 days holiday, including bank holidays
• Company pension scheme
• Access to Perkbox, offering discounts on supermarkets, coffee, holidays, and more

If you are looking for your next opportunity and want to be part of a dynamic team, we would love to hear from you. Apply today.