Aftersales Manager - Norton Way Group : Job Details

A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence.Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo)

We've cultivated a culture of innovation, service, and dedication to our customers.Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department.Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

What you’ll be doing:

• Oversee all processes and aspects of the service and parts departments, ensuring budgeted labour sales and profits are achieved• Manage your teams, processes, and departments, so they run efficiently and to the highest possible standards. Provide performance reports and analysis• Review customer satisfaction scores, and drive the service team’s performance forward• Manage, coach, motivate, and support your team members• Guarantee all aspects of Health and Safety including waste disposal and environmental requirements and legislations are adhered to

What we need from you:

• Proven experience as a Service Manager / Aftersales manager in a franchised environment• Confidence in managing departments and teams• Strong technical knowledge and understanding• Excellent communication skills• Good problem-solving and identifying solutions• Confident with MS Office

In October 2024 we were awarded the prestigious Autotrader New Car Retailer of the Year, we are immensely proud of achieving this.

We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s Best Workplace in Retail, Hospitality & Leisure 2024 certificate.

Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.

In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership.

Location: Chiswick Honda & Chiswick MG, 4 Power Road, Chiswick London W4 5YTSalary: OTE up to £65,000 per annumHours: Monday to Friday 08:00 to 18:00, alternate Saturday 08:00 to 13:00Benefits: 32 days annual leave (including bank holidays). Holiday allowance increases after 4 years of service. Annual leave purchase scheme. Your birthday off paid. Family-friendly benefits including Life Assurance from day one of joining us. Enhanced maternity, paternity & adoption packages. Reduced rates on vehicle purchases & maintenance. Recognition of long service, every 5 years. Norton Way “Flecks of Gold”, Free eye tests. Improved Employee Assistance Programme. Tech purchasing benefits. Cycle to Work Scheme. Staff referral bonuses, along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.

You may also have experience in the following: Aftersales Manager, Automotive AftersalesService Manager, Parts Manager, Aftermarket Manager, Car Dealership After sales, Customer Service Manager, Vehicle Service Operations, Service Department Management, Warranty Claims Service Centre Operations, Customer Satisfaction, Service Team Leadership, Automotive Maintenance, Repair Services, Spare Parts Management, Technical Support, Service Quality Assurance, Service Advisor, etc

REF-217 762