Agency Relationship Manager - Appcastenterprise : Job Details

Join us as an Agency Relationship Manager

• You’ll be responsible for the provision of customer centric agency services for our most complex customers with the broadest range of needs
• Working collaboratively with stakeholders, you’ll build and strengthen customer relationships, owning and managing a portfolio of syndicated loans customers and ensuring a best in market customer experience
• You’ll support the origination of new-to-agency customers, building relationships with stakeholders, customers, and intermediaries

What you'll do

Forming part of the frontline client team, you’ll add value to the customer agenda by assuming primary responsibility for the end-to-end agency service for your specific complex portfolio of customers. You’ll perform best-in-class agency proposition, transaction execution, and customer service. You’ll also identify and manage risks which will involve the proactive management of robust customer plans, data quality, and portfolio reporting.

In addition, you’ll:

• Support the delivery of financial metrics, working collaboratively to drive new-to-agency mandates, while maintaining pricing disciplines and considering end-to-end cost
• Ensure all management information is captured on a timely basis
• Act as a mentor and coach to more junior members by sharing best practice and providing relevant coaching, development, and support
• Build strong working relationships with key stakeholders to ensure a seamless customer experience
• Liaise with external stakeholders as required
• Support contribution to the strategic plan and management agenda and provide insight that informs the strategic plan

The skills you'll need

To succeed in this role, you’ll need broad experience of the banking industry and in a regulatory and commercial environment. Along with experience of relevant legal policies, regulatory and statutory obligations, and risk management, you’ll have strong commercial acumen, with the ability to understand, interpret, and negotiate complex transaction documents with appropriate support.

You’ll also demonstrate:

• An understanding and experience of delivering complex transactions and working effectively across business units
• Broad customer and sector specialism knowledge
• The ability to build an internal and external stakeholder network
• Good communication and interpersonal skills