Application Support Analyst / Software Support Service Desk / Helpdesk - AWD online : Job Details

Application Support Analyst / Software Support Service Desk

Are you a natural people person with excellent customer service and communication skills and have an interest in technology? If you are, we would like to hear from you.

This is a perfect opportunity to develop your career in software application support and join the company’s busy Helpdesk Team based in Welwyn Garden City, Hertfordshire.

NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED

Candidates with previous experience working on a busy help desk supporting customers would be great, although not essential. However, you must have excellent customer service skills, have a high level of computer literacy and have an interest in technology and software applications.

PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software Application.

SALARY: Competitive + Benefits

LOCATION: Welwyn Garden City, Hertfordshire (AL7) - 100% Office Based

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity to join the company’s busy Helpdesk Team as an Application Support Service Desk Analyst and provide support to clients using the company’s Housing Management Software.

As the Application Support Service Desk Analyst you will join a respected, established and growing organisation that develops, sells and supports their own Social Housing software, along with several other complimentary third-party applications throughout the entire UK & Ireland. Having been in business for more than 40 years, the organisation is committed to providing a first-class service to customers through employee development and progression.

The software is currently used by over 170 associations, and the customer base is in the process of being migrated over to an entirely web-based application.

As the Application Support Service Desk Analyst you will need to be willing to learn new systems, have a helpful, friendly and professional approach when dealing with customers and provide a first class customer experience with each interaction.

CANDIDATE REQUIREMENTS

As the Application Support Service Desk Analyst you will have the following skills, experience and attributes.

ESSENTIAL SKILLS

• Friendly, polite and professional

• High level of computer literacy and willing to learn new systems

• Excellent communication skills, both written and verbal

• Ability to work under pressure with excellent time-management skills

DESIRABLE SKILLS

• MS-Windows Operating Systems

• Linux Operating Systems

• Understanding of networking and TCP/IP

• Microsoft Exchange or other email systems

• Exposure to Financial / Accounting Systems

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13056

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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