Application Support Engineer - Charles Stanley & Co. Limited : Job Details

About the job:

Raymond James Investment Services is looking to recruit an Application Support Engineer in our London-based IT team, where you will be responsible for providing BAU support to a range of front and back-office applications, working on planned and ad-hoc projects, assisting with change and release management, and working with development teams to resolve on-going issues.

Your duties will be providing application support to widespread stakeholders, including the patching and upgrading of systems, importing and exporting of data (internally and externally), monitoring of errors and faults within the applications, debugging errors and faults, and escalating to development or software vendor. You will be expected to have hands on experience with the applications and an understanding of business processes while also doing some development to implement changes and fixes to the applications.

You will have experience of working on both in-house developed and third-party applications and can assist in troubleshooting PHP, T-SQL, PowerShell, MySQL, HTML 5, JavaScript and CSS. Previous experience in the financial services industry and supporting trading systems (knowledge and understanding of equities, funds, settlement cycle and venues, FIX messaging, trade flows) will be an advantage.

You must also have strong technical abilities working with databases in both MS SQL and MySQL and be able to perform complex troubleshooting, maintenance and migration tasks. This role will also require you to have knowledge and practical experience of data warehousing support.

Principle Duties:

• MySQL and T-SQL Database support and maintenance.
• 3rd line technical support and maintenance of in-house and out-of-box applications.
• Improve and support integration between the various applications.
• Improve and support the business workflows within the applications.
• Monitor and support batch system jobs.
• Out of hours support to monitor batch jobs and system alerts.
• Special projects and other duties as assigned.

Specialist / Technical Knowledge:

• PHP 5 OOP.
• MySQL 5.
• HTML 5 & CSS.
• Centos/Redhat.
• Windows Server 2016/2019.
• Microsoft SQL Server 2016/2019.
• Powershell.
• FIX messaging for trading applications.
• Shell scripting with bash.
• Knowledge and practical experience of application security best practices.
• Knowledge of financial data\systems and data warehousing.

Qualities/Attributes:

• Adaptability and flexibility to changing technology and best practices.
• Awareness of existing and emerging web standards and technologies.
• A demonstrable interest in computer technology and software engineering is essential.
• Excellent verbal and written communication and interpersonal skills.
• Excellent time management and personal organisation.
• Demonstrable ability to work effectively both as part of a team and individually.
• Demonstrable attention to detail when working to tight deadlines.