Application Support Engineer - Arc IT Recruitment : Job Details

Application Support Engineer    Brighton, West Sussex (Flexible hybrid working)£35k, DOE  An innovative and driven Application Support Engineer is needed to join a vibrant and successful global eCommerce company that is leading the way in digital retail innovation. In this role, you will play a pivotal role supporting their global ecommerce platform, ensuring the smooth operation and enhancements. You will take the initiative in testing, installing, and putting support solutions into practice.  The role:

• Investigate website issues using a range of tools and methods
• Triaging and raising detailed application bugs for developers
• Investigating API logs and diagnosing issues
• Writing ad-hoc SQL Scripts for business reporting
• Ownership of ticket workflow
• Incident management and communication

  Requirements:

• Have previous experience working in an application support role
• Technical knowledge of SQL and XML Markup
• Understand basic principles of Software Development processes and OO Programming Languages and the Development Life Cycle
• A more diverse skill set, such as project management and business analyst abilities, is ideal.
• Outstanding communication and problem-solving abilities!

  The ideal candidate is a proactive problem solver with a passion for technology and business integration. You possess excellent communication skills, a keen eye for detail, and the ability to work effectively in both team settings and independently  Nr to Brighton, West Sussex (Hybrid), £35k- £50k DoE