Application Support Specialist - Sanderson : Job Details

New Role: Application Support Specialist

Salary: £40,000 - £45,000

Hybrid: 3 Days in London

An established organisation is seeking an Application Support Specialist to oversee the day-to-day maintenance and support of core applications. The primary goal will be to ensure these applications remain accessible, up-to-date, and valuable to the business.

• Manage second-line incident issues: troubleshoot, diagnose, and resolve problems, and escalate when necessary.
• Take responsibility for both in-house and third-party applications, ensuring proper installation, configuration, maintenance, and updates.
• Support the Service Desk and Technical Support teams, sharing knowledge and providing additional support during busy periods.
• Promote ITIL best practices throughout the IT Service Management lifecycle.

Desired Technical Experience:

• Experience supporting enterprise applications in a large organisation.
• 2+ years of technical knowledge in AX 2012 and hands-on experience with Dynamics 365 - F&O.
• Familiarity with Microsoft Windows 10, Server Administration, SQL Server, Azure/365 Admin Centers, Office 365, and Citrix application configuration.
• Experience with ServiceNow is a plus.
• ITIL V4.0 foundation qualification preferred.

Please Apply if you are confident in the above!

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