Applications / Support Engineer- Engineering Background -Hybrid - Octad Recruitment Ltd : Job Details

This specialist Company are looking for engineers (ideally mechanical, electrical) with insight into how automotive powertrain products work.

Company:

Designs, develops, markets, sells and supports noise, vibration, and harshness measurement & analysis systems worldwide using in-house developed software . The primary applications are end-of-line testing of automotive powertrain assemblies. They also design, develop, and supplies a range of specialist hardware modules that provide specific functionality .

Role Description The Applications / Support Engineer (ASE) is a key member of the team. It is a hybrid role that requires flexibility to ensure customers’ needs are met. This role is Hybrid 2-3 days a week in the office

The ASE works closely with and reports to the Director of Operations. The Responsibilities:

Applications engineering

• Assisting the sales process by receiving and interpreting customer requirements and relaying possible solutions to the sales team or directly to customers.

• Progressing customer orders (in terms of hardware, software, and services availability) and liaising with customers up to delivery. System commissioning/support

• Remote connection to system PCs worldwide to setup software, including integration with 3rd party test machine control systems, debugging production test cycles and proving system operation.

• Provide ongoing remote support to customers worldwide via telephone, email, and internet (remote control) connection to customers’ PCs. • Analysing and interpreting customer data.

• Requesting software changes and new features. Customer training

• Assist with (and ultimately lead) customer training sessions. Site visits

• Occasional site visits to customers worldwide for system setup/commissioning/customer training. Testing of new software releases

• Setup and operation of software to test new features and confirm existing functionality with a range of in-house test rigs.

• Requesting software changes and new features. Creation/updating of user guides and training notes Hardware testing

• Performance testing / calibration of produced hardware modules. Design & development of in-house test rigs

Qualifications, Knowledge, and Experience

Essential

• Degree, HNC or equivalent in an engineering/maths/science/computing discipline.

• Excellent (Windows-based) computer skills.

• Good Microsoft Office™ skills.

• Willingness to learn.

Desirable

• Experience working with engineering measurement / analysis software.

• Interest in noise and/or vibration measurement & analysis.

• Working knowledge of automotive powertrains.

Person Specification

• Good communication skills.

• Ability to forge good working relationships.

• Able to manage and prioritise multiple demands.

• Organised and comfortable working to structured procedures.

• Able to work with colleagues at all levels.

• Flexible approach (priorities may change during a working day).

• Willingness to travel worldwide, sometimes at short notice.

• Clean driving licence.