Applications Support Specialist - Rooftop Housing Group : Job Details

We work together - We make things better - We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
• Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role:

The Business Applications team, part of the ICT function, supports software applications and business improvement. We ensure our housing management and other software runs smoothly and help colleagues maximize its use. We lead business process improvements, meet with other teams to review workflows, and recommend efficiency enhancements. We handle technical tasks like upgrading and reconfiguring software, and develop digital forms, chatbots, SQL, and other solutions. Additionally, we provide business information and analysis through PowerBI, SSRS, and Excel reports.

Depending on your skillset, you could either work primarily with the analyst/developer side of the team, which will be working with Aareon Versaa, SQL, SharePoint and Microsoft Power Platform. Alternatively, you could focus more on project support, improving our business processes, liaising with our software champions to test new functionality, and helping our internal and external customers to use our software.

In line with Rooftop practice, our team has a hybrid approach to working, and you should expect to work from our office in Evesham a minimum of 2 days per week, with additional on-site presence upon request.

About you:

Our team have a range of skills, and we need you to have either demonstrable technical skills or be great at admin and customer support. You must have an interest in IT and in learning to use our software, as everyone in the team needs to be able to provide application support, either as a subject matter or data expert. Experience using Aareon QL or have worked in social housing previously is desirable but not essential.

Although we’ll provide support and training, we expect you to work independently and proactively seek solutions. As part of our team, you’ll attend and contribute to work-related meetings with colleagues at all levels of Rooftop, so confident communication—whether in person, via email, or over the phone - is essential.

Ideally, we would like someone who can work full-time, but might consider reduced hours for an applicant with the right skillset. If you lack experience but are passionate about IT and have a can-do attitude, we’re happy to consider a trainee.

Closing Date: 13 September 2024

Interview Date: 20 September 2024

Please refer to the recruitment pack upon completing your application.