Apprentice Customer Service Advisor - Appcastenterprise : Job Details

Where: EE Cardiff

Full time: Permanent

Salary: £20,280 per year

Hourly rate: £10.40

Start Date : 24/02/25

The Role 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. 

You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us 

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!

Wondering If You’re What We’re Looking For? 

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £20,280 plus incentives throughout the year
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge?discounts of EE & BT products including your Mobile and Broadband – saving you?hundreds?of?pounds?every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket?Travel Loan – Giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts
• Volunteering days, so you can?give back?to your local community
• Optional Private Healthcare and Dental, to protect you and your family