Apprenticeship Onboarding Officer - QA : Job Details

Apprenticeship Onboarding Officer

Hybrid - into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)

As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship.

Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail.

A Day in The Life

Manage a caseload of learners and guide each of them through the onboarding process from application to start date.

Conduct enrolment calls with eligible learners and their employers.

Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.

Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.

Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high 'first time right rate’.

Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.

Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.

Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.

Your Experience

Working to defined deadlines where high levels of accuracy are required.

Experience working within an office environment or customer service role dealing with internal and external stakeholders

Experience of working in Apprenticeships or Education (Desired)

Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.