Area Manager - Quest Search and Selection Ltd : Job Details

The Company:

Quest Search and Selection is partnering with this global retailer that's offers a range of products including, skincare, beauty, fashion & home, designed to transform your wellbeing and mindfulness!

The Role:

The role of the area manager is to manage a team of 10 -12 Store Managers, across a group of retail locations within London & the M25. This role is focusing on the wellbeing, performance, and development of each store and its team. Ensuring that all stores reflect the brand, operate with customer excellence, commerciality and meet operational & stock targets.

Key responsibilities of the Area Manager role include:

• Actively engage with store teams during visits, coaching, and motivating them on the shop floor to deliver an exceptional feel-good customer experience.
• Regularly assess employee engagement levels using feedback from engagement surveys, create actionable plans, review store progress, and follow up visits.
• Collaborate with the Retail Director to proactively develop action plans, focusing on performance improvement, operational optimisation, talent retention, and people engagement.
• Oversee people planning for the area to drive productivity growth in line with sales and operational responsibilities.
• Ensure store budgets and expenses align with targets and maintain cost efficiency.
• Complete the store visit at least monthly or bi-monthly with follow-up actions to ensure accountability.
• Confirm that all training needs are met on store visits and that you have a proactive succession plan of performance management and high achievers.
• Recognise and celebrate team achievements directly & that you engage with stakeholders accordingly.
• Ensure all store team members complete required training for products, services, operations, and leadership in line with standards.

To be successful in your application for this Area Manager position:

• Ideally having 2 years + of experience as area, regional or district manager, field-based experience
• Ideally having experience in within the retail or hospitality sectors ideally within a premium, customer service-oriented setting.
• Experience with working with different store format - FP/Outlets/Travel concession etc is highly desirable
• That you have managed central London stores.
• Strong interpersonal skills, with excellent verbal, written, and IT communication abilities.
• Results-driven and detail-oriented.

Benefits included in this Area Manager position -

• Working days - Monday WFH, Tues - Friday in stores.
• One in 4 weeks have to work weekend and take time off in week.
• Travel card or car or allowance is provided.
• Generous holiday allowance
• Numerous wellness benefits, working for a sustainable and B-Corp business!
• Day off for your birthday & training
• Bonus paid out quarterly (circa 15%)

If you have the right experience for this opportunity, please do not hesitate to apply with your CV & reference no JO-2411-114910

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.