Arrears Officer - The Curve Group : Job Details

We have a current opportunity for an Arrears Officer on a permanent basis. The position will be based in London ,United Kingdom. For further information about this position please apply.

About Us

Our client is a housing association originally established to support young Irish migrants. Today, they provide housing and tailored support to individuals from all backgrounds with diverse needs. Their mission is to offer both affordable housing and the support people need to thrive.

They are committed to fostering a collaborative and developmental work environment:

• Join a multidisciplinary, diverse team where your skills and creativity are valued.
• Opportunity for growth and cross-functional experience.
• A supportive work-life balance with a four-day, 32-hour week, six weeks of annual leave, and a 6% pension contribution.
• Access to travel schemes, including a cycle-to-work program and travelcard loans.

The role focuses on effectively managing rental income, supporting tenants in maintaining their rent payments, and working with various support services to prevent arrears.

Essential Requirements

• Experience of managing rent and service charge accounts
• Experience of using a database to track arrears and record interventions

• Rental Income Management: Oversee day-to-day rent collection and manage arrears recovery following organizational policies.
• Tenant Communication: Provide proactive communication regarding rent accounts through various channels.
• Support for Tenants: Offer firm, non-judgemental advice, helping residents understand available support and their responsibilities.
• Arrears Agreements: Work with residents to create sustainable arrears repayment plans and take corrective action when necessary.
• Legal Action: Escalate cases to legal proceedings as needed and represent Causeway in court when required.
• Collaborative Support: Partner with internal teams, local authorities, and external support organizations to help customers sustain their tenancies.

• Performance Review: Regularly assess and seek opportunities for improvement and training.
• Collaboration: Engage in team meetings, cover for team members as necessary, and communicate respectfully with all stakeholders.

This role is ideal for someone who values both tenant support and financial management, with opportunities for professional growth within a supportive team culture.