Assistant Business Centre Manager - Taylor Hawkes Ltd : Job Details

• Welcoming visitors to the Centre

• Offering refreshments to guests/tours

• Build a solid relationship with customers

• Managing incoming mail; Inc. signing and managing deliveries

• Manage Mailbox and Virtual office customers

• Managing access control for new/departing customers, visitors, contractors

• Maintaining log of BizSpace guests, contractors and attendees for fire log

• Work closely with customers upon onboarding to ensure a smooth transition

• Resolve any concerns or problems regarding the business centre experience, office set up and IT

• Enhance the entire customer journey - building and strengthen relationships

• Coordinate and organise customer engagement activities

• Promote and encourage site networking and event participation

• Identify opportunities to link customers and their businesses with one another

• Promote 'refer a friend’ incentive

• Oversee car park management, charging thereof and allocations

• Maintain stock levels of refreshments

• Ordering supplies for site events

• Manage supplementary recharging of ancillary services - meeting rooms, co-working etc.

• Manage relationships; encourage positive reviews and oversee complaints

• Maintain the highest of professional standards

• Scheduling Contractors: Organise and coordinate schedules for contractors

• Daily review of cleaning and maintenance levels

• Oversee cleaning and maintenance operatives and contractors

• Ensure kitchens and communal areas are presented at their best - assisting where necessary

• Maintain sales literature and collateral; including the ordering thereof

• Maintain standards and oversee management of meeting room bookings

• Stationery and supplies management and ordering

• Monitoring H&S platforms (Property Plus) - Training provided

• Participate and drive activities that improve the quality of the services provided

• Encourage and promote ESG interactivity and engagement

• Deputise BCM role with all aspects of Business Centre management

• Devise regular fun and engaging activities to hold within the Business Centre

• Support social media activity - content, pictures & videos for followers

• Answering and managing calls and enquiries

• Maintaining availability lists, pricing and newsletters

• Support regionally when required within the wider team

• Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.

• Promote and identify uplift opportunities with customers to increase income and services

• Carry out viewings and tours where necessary

• Help support locally driven enquires and sales opportunity

• Identify opportunities to connect and enhance relationships with the local community