Assistant Credit Control Coordinator - Ocean Network Express (Europe) Ltd : Job Details

Join our dynamic global shipping company as an Assistant Credit Control Coordinator and be part of a fast-paced, innovative team. The role of Assistant Credit Control Coordinator offers the flexibility of hybrid working, providing a great work-life balance, along with opportunities for career progression in a thriving environment. In addition to a competitive salary, we offer a comprehensive benefits package that rewards your contributions and fosters your professional growth.

In this role you will be responsible for minimizing overdue outstanding freight by proactively working with ONE offices and third-party agents in the EUA region.

The Role

• Support the delivery of all credit control matters across EUA region
• Building and developing effective relationships with key stakeholders in EUA agents and SIN GHQ is an important part of this role
• Email offices/agents to follow up on pending matters.
• Verify Credit applications have been completed correctly, and that all documentation is attached and in line with Global policy.
• Follow up on all pending credit issues.
• Update of credit terms within OPUS, distribute notification of credit terms to all applicable offices/regions.
• Assist with weekly reporting.
• Assist with issues relating to rate of exchange issues with agents/offices.
• Input of ROE tables into OPUS.
• Field queries relating to general processing issues.
• Field ad-hoc queries and reporting requirements from GHQ/RHQ as requested.
• Review write off/claim/adjustment requests as required and pass on within the approval process.
• Analyze trends and track the performance of offices/agents.
• Highlight any issues with increase in outstandings to the team.
• Register any issues within the ticketing system.
• Allocate emails/issues to the appropriate member of the team, when necessary.
• Receive instructions from / report to the General Headquarters (GHQ) in Singapore
• Liaise with Regional Headquarters (RHQ) regarding outstanding / customer credit applications.
• Send instructions to / liaise with European Union and Africa (EUA) agents regarding overdues and customer credit applications.

Scope of RoleBudget:

• EUA region outstanding USD 795 million (estimated) of which USD 70-80 million overdue (estimated) at any given time.
• 54 ONE offices and Third-Party Agents in the EUA region.

People Management: None

Location: London RHQ. No UK or foreign travel anticipated

The Requirements

• Excel knowledge.
• Pro-active attitude and proven ability to take ownership of tasks and work independently within the given deadlines
• Good written & Oral communication skills
• Ability to effectively work as part of a small team
• Business Awareness
• Customer Focus
• Planning & Organisation
• Teamwork

The Benefits

• Paid annual leave of 25 days per annum plus UK bank and public holidays.
• Hybrid working arrangement.
• Membership of the Company’s Group Personal Pension Plan.
• Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.
• Permanent Health Insurance.
• Death in Service.
• Private Medical Cover (BUPA) after two years’ service.
• Employee Assistance Programme, with free independent confidential support and virtual GP services.
• An interest free annual travel season ticket loan.
• Family leave policies enhanced above statutory.
• Access to the UK’s TaxFree Childcare scheme.
• Enhanced company sick pay policy.
• Medical health check.
• Annual eye test and contribution towards glasses for VDU prescriptions.

The closing date for this vacancy is 3rd October 2024 but if a significant number of applications are received, it will close earlier.

Applicants must have an existing right to live and work in the UK.