Assistant Manager - Costa Coffee : Job Details

Assistant Manager

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, you’ll be the perfect partner in setting up the store for success.

A bit about the role

Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.

What’s involved?

• Becoming a brand ambassador and helping us shine
• Leading the team to deliver an unbeatable coffee experience for every customer
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
• Monitoring the store KPI report and translating it into daily and weekly actions
• Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?

• A love of the brand and excitement to be a part of it
• Top notch customer service skills
• Supervisory/management experience and a background in hospitality or retail
• Barista Maestro accredited
• Equal love of teaching and learning – there are so many ways to help each other grow
• Ability to engage your team – be inspiring, empowering, honest, open and always there
• Reliability to step into the Store Manager’s very cool shoes in their absence

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued andrewarded with great perks and benefits:

• £23,700 per annum
• Great Opportunities to develop yourself and progress your career
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Costa Coffee Retirement Plan
• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
• Discounted bus and rail pass with National express
• Employee Assistance Programme
• Health & Wellbeing Programme
• Refer a Friend Scheme
• Opportunity to impact your local community by getting involved

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping childrenin coffee-growing communities gain access to safe and quality education.

A bit about us

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

Established in 2000, Pioneers UK Ltd has 26 Stores across the West Midlands including 4 recently opened Drive Thru Stores and our winning store who won Franchise store of the year 2023 out of 750 across the UK.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

For any reasonable adjustments and general queries please contact

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.