Assistant Night Manager - Imperial London Hotels : Job Details

Assistant Night Manager

Imperial Hotel Group-based Royal National Hotel

44 Hours ( 4 Nights of 7 Nights weekly rota, Shift: 20:00 - 08:00 )

£31,534.00 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are now recruiting an Assistant Night Manager for our Royal National Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

As an Assistant Night Manager, you will be working 44 hours a week based on a 4 days on/ 3 days off schedule.

At 1630 bedrooms our Royal National hotel you will deputise for the Night Manager and work as a team of 3 Assistant Night Managers and manage a team of 15+ team of night receptionists and porters.

As Night Manager you will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining both a great guest experience and ensure a seamless handover of any financial information, KPI targets, and night audits for the Front Office Management team in the morning.

With the safety and security of our guests and team as our highest priority, you’ll ensure that regular Health and Safety checks are conducted as part of your shift with responsibility for any emergency procedures and evacuation, attending to any incidents, but with the least amount of disruption and disturbance to the hotel operations as is practicable and possible.

Leading by example at all times so the Night team deliver an exceptional journey from check-in to check-out, addressing any shortfall in service quality and operating standards. Reward and recognising great performance in others, you will recruit, train and develop a team that can create a great impression no matter what time our guests are visiting our hotels.

What we’d like from you

• Previous operational experience as a Night Manager or an experienced front of house supervisor/ manager within a hotel.
• Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.
• With your excellent organisation skills, you’ll be able to multi-task and also adapt to changing priorities
• You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• Previous knowledge of Opera is desirable.

What you’ll get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)