Associate, Customer Service Support Analyst I - eFinancialCareers : Job Details

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Associate, Customer Service Desk / On-Site Support Analyst I , to join our Client Support and Technology Team. This role is located in Manchester, UK and will be working on a hybrid basis. ( 3 days a week in the office). In this role, you'll make an impact in the following ways:

• To provide telephone and email support on proprietary banking software products
• To present solutions to a diverse range of product queries including general functionality and training, admin, Tier 1 technical advice, while also supporting the more in-depth business-related queries.
• To display excellent communication skills and establish a positive rapport with Clients and internal Lines of Business, including the ability to always portray a polite and helpful persona to all stakeholders.
• To utilize defined escalatory procedures to ensure issues are escalated and managed in an efficient and effective manner.
• To meet KPI standards and adhere to legal and regulatory obligations.
• To proactively communicate the progress of the resolution to clients including system outages

To be successful in this role, we're seeking the following:

• Excellent client support experience gained either within a previous Support Desk / Client Training position or client focused role (at least 2 years' experience).
• Proven experience in the support of a product to external clients (preferable).
• A working knowledge of the cash and custody business (preferable)
• A level or equivalent - essential
• HDI or similar standard - preferable
• ITIL qualified - preferable.

Existing relationships with related business and technical units (preferable) At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
• Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.