Audio Visual Support Technician - Swindon - SER (Staffing) Ltd : Job Details

Job Title:Audio Visual Support Technician (Onsite)

Location:Swindon

Sitebased-Monday to Friday40 hours per week

Salary:£35,000 - £40,000 + Excellent Benefit Package

The Company:

Are you looking for a fantastic opportunity to join a leading globalAudio-Visual integrator, providing AV and event services across multiple client partnerships globally.The Audio-Visual Support Technicianis based withintheirend user's organisation who continue to invest in state-of-the-art technologies, services, and training.

Job Purpose Summary:

This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.TheAudio-VisualSupport Technicianrole is akey part of our London team, representingour client at one of their prestigious sites.

Key Responsibilities:

• Report into client stakeholder on a day-to-day basis.
• Basedon siteon a permanent basis-occasional travel toNorthamptonto oversee technical issues / maintenance activities.
• Oversee and manage AV / UC systems on a day-to-day basis.
• Provide real time in room support for AV / UC related issues.
• Ensure incidents / tickets are logged via site protocol and resolved within SLA.
• Fault handling and ownership of all AV related tickets through to resolution.
• Locate faults or problems and provide solutions on a first /second line basis.
• Ability to provide systems work around in the event of failures.
• Work withtheiroffsitehelp desk and 3rd parties as required to resolve incidents and management of RMAs.

• Manage equipment repairs and implement critical spares as required.
• Support / manage software / firmware updates once instructed via change control.