Audio Visual Technician Onsite - SER (Staffing) Ltd : Job Details

Job Title:Audio Visual Technician (Onsite)

Location:London- EC2

Site based- Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary:£35,000 - £42,000 + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to joina leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

As anAudio-VisualTechnician (AV Technician), your primary responsibility is to ensure the delivery of audio-visual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events.You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices.

Key Responsibilities:

1. Technical Support and Setup:

• Set up and dismantle audiovisual and video conference equipment according to client requirements.
• Support and facilitate virtual meetings and events.
• Run the audiovisual aspect of presentations for meetings & conferences.
• Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
• Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
• Assist clients in the use of fixed and portable audiovisual equipment.
• Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
• Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.

2. Incident Management and Equipment Maintenance:

• Raise and track tickets for all incidents using the onsite ticketing system.
• Ensure timely resolution of audiovisual service incidents.
• Assist in the implementation of the preventative maintenance schedule for AV equipment.
• Report all equipment faults and service requests through established procedures.
• Conduct regular scheduled testing of meeting rooms, equipment, and related systems.

3. Reporting and Continuous Service Improvements:

• Provide input and suggestions for continuous service improvements to enhance the overall AV experience.
• Log and track work input in