Audio Visual Technician Onsite - SER (Staffing) Ltd : Job Details

Job Title:Audio Visual Technician (Onsite)

Location:CentralLondon

Site based- Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary:£35,000 + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to joina leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

As an Audio-Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audio-visual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events. You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices.

Key Responsibilities:

• Responsible for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
• Provide Service Delivery across site against pre agreed SLA including day to day support of the AV facilities.
• Proactively train and support end users as required.
• Locate faults and provide resolutions i.e. fix /loan equipment.
• Prepare equipment for future events and meetings as required.
• To be fully competent with all installed & portable technologies includingCodianBridge and TMS software.
• Provide support on an individual basis to users at all levels of seniority.
• Attend and remain on station for important events where required.
• Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to anyhigh-profileevents with the HVM service.
• Responsible for all the meeting rooms/ AV equipmentfor the clientand support in other areas when required.
• To be an ambassador - approach and professionalism is extremely important.
• To be very presentable and able toliaise with senior executives in a calm and professional manner at all times, both face to face and via the telephone.
• Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
• Responsible for generating re