AV Breakfix Engineer - Kinly : Job Details

Role: Audio Visual Breakfix Engineer

Location: Onsite, London

Salary: £45,000 - £53,0000 Depending on experience

Hours: 40 hours per week

ROLE SUMMARY

The AV Breakfix Engineer’s prime function is to provide AV technical support across all meeting rooms across our client’s estate.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

DUTIES AND RESPONSBILITIES

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The AV Breakfix Engineer is expected to deliver a high level of customer service and provide proactive and reactive support efficiently. The AV Breakfix Engineer will perform L1/L2 incident management and escalate where appropriate.

The AV Breakfix Engineer’s responsibilities include, but are not limited to:

• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms

• Perform L1/L2 incident management

• Escalate, raise and update incidents to the Service Delivery Manager

• Demonstrate Self Service AV and VC Capabilities to end users wherever possible

• Carry out proactive health checks in accordance with SOP

• Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities

• Assist with software upgrades

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify

• Ensure all multi-media / presentation rooms are maintained in good working order

• Presentation/multi-media meeting room support, including duration support

• Assist with support for multi-media broadcasting

• Quick response to emergency/ad-hoc requests

• Assist, where possible, with IT related enquiries during supports. Escalate issues if required

• Advise clients on best practice

• Provide regular feedback on communication issues and service improvements

• Assist with training of new starters and freelancers

• Build and maintain client relationships

• Be flexible and assist the team in all areas of the department

• Manual handling tasks will be required when necessary for moving equipment

SKILL SET REQUIREMENTS

• A good technical understanding of video conference standards and protocols, especially with Cisco endpoints.

• A working knowledge of networks

• Industry experience in fields relating to AV and VC activity

• Experience of client facing responsibilities in a corporate environment

• Avixa CTS

• Good understanding of Dante, QSC, Crestron and Crestron Toolbox

• High level of customer service

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.