AV Lead Technician - Concept Human Solutions : Job Details

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

London AV Lead Technician salary circa £43,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Lead Technician to be a key part of our team. The ideal candidate will be enthusiastic and self-motivated. Able to establish productive relationships with people at all levels. Use own initiative appropriately. Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.

Operational responsibilities to include:

• Service Ownership of all aspects of day-to-day delivery to our clients and partners.

• Primary point of contact onsite for our client.

• Staff management to the onsite team/s and rota.

• Provide comprehensive reporting to the service delivery and account manager.

• Attend monthly and quarterly service review meetings.

• Provide a senior level of technical support at the point of escalation.

• Operational coordination teams including the technical helpdesk, field service, projects teams and client liaison.

• Audio Visual support onsite when required; this could be supporting events, VIP meeting room support and hybrid meeting support.

Expectations of an onsite Lead Technician:

• Strong leadership and team building initiatives.

• Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer.

• Conduct weekly meetings to consistently improve the onsite service.

Knowledge of Audio-Visual systems and technologies.

• Knowledge in Event audio, video and lighting equipment both digital and analogue.

• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.

• Ability to multitask and work under pressure to meet strict deadlines.

• Remain client facing and calm under pressure at all times.

• Have excellent communication, time management, presentation and organizational skills.

*3% pension contribution (after 3 months probation period)

* 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you