AV Senior Event Technician - Concept Human Solutions : Job Details

AV Senior Event Technician

Concept Human Solutions

Job Location : London, UK

Posted on : 06/11/2024 - Valid Till : 18/12/2024

Job Description :

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

London AV Senior Event Technician salary circa £44,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Event Technician to be a key part of our London team, working onsite.

Key Responsibilities

  • Building and maintaining strong working relationships with clients, technical teams, and internal event team.
  • 1st line onsite technical support for all service users.
  • Ensure all tickets are tracked in real time via client in house ticketing system.
  • Assist with meeting room bookings via ticketing system.
  • Work alongside TSDM to developing site documentation for fault triage and escalations through to helpdesk.
  • Work alongside TSDM for coordinating and manage repairs via helpdesk teams.
  • Work alongside TSDM for coordination and ownership of software / firmware upgrades / processes (Polycom / Intevi).
  • Manage critical spares stock report for site.
  • Work alongside TSDM for Implement / manage PMV plans.
  • Manage Auditorium space and support events as required.
  • Manage technicians to deliver events.
  • Work alongside Events team and other stakeholders to deliver large events.
  • Assist with the setting up and supporting of presentations / conferences across the estate.
  • Provide white glove / meet and greet service that manages technical logistics for large complex events, town halls, special events, and VIP's video meeting.
  • Generate daily reports and contact VIP clients to establish full nature of meeting and event requirements (as required).
  • Daily checks / ad-hoc testing across all event and Key meeting room spaces.
  • Liaise with and Manage 3rd party suppliers.
  • Be fully competent in digital AV environments. IT literate, understand network architecture and structured cabling.
  • Identify 3rd parties service providers, i.e. Facilities, M&E, IT etc. and formalize support models across the groups.
  • Work together with AV Ops Manager to provide onsite service deliverables.
  • Proactively train and support end users where required.
  • Ability to multitask and work under pressure to strict deadlines.
  • Always remain client facing and calm under pressure.
  • Any other responsibilities as requested by the AV Operations Manager.
  • Provide a communication point for the team and provide a proactive feedback process between the technicians and management.
  • Ensuring the on-site and FTS technicians are fully trained based on the Training Matrix.
  • Providing support / guidance for the Help Desk Coordinator when business requires.
  • Attend various meetings and action/communicate instructions.

Desirable skills

  • Demonstrate an aptitude towards providing a high level of customer service.
  • Well organised and flexible and to be able to approach different tasks during the working day.
  • Willing to undertake training and examinations to improve their technical knowledge.
  • Working knowledge of Audio-Visual technologies including:
    • Crestron: digital matrix, control systems, control panels
    • Christie Spyders
    • Q-sys
    • Polycom Video Conferencing
  • Skype for Business functionality and troubleshooting.

Benefits:

* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you

Salary : 40000 - 45000

Apply Now!

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