AV Services Delivery Manager - Concept Human Solutions : Job Details

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

London AV Services Delivery Manager salary circa £63,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be a key part of our London team, proAV and working onsite at a leading Global Investment Bank.

This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity.

• Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners.

• Full responsibility for the service deliverables by large onsite engineering teams.

• Experienced in building relationships with other dependant teams.

• Primary point of contact onsite for the client.

• Consultation & advice to client regarding various matters.

• Providing a senior level of technical support at the point of escalation.

• Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison.

• Staff management to the onsite BAU team/s.

• Rota for the AV team for the week ahead & for the BAU team for the year ahead.

• Onboarding and training new staff members.

• Conduct regular one to one meeting's with individual staff members and document as required.

• Conduct weekly meetings to consistently improve the onsite service.

• Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations.

• Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team.

• Identify and support training requirements or skills gaps within the BAU team.

• Performance improvement management if required.

• Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling).

• Provide comprehensive reporting to the proAV Senior Account Manager.

• Attend monthly service review meetings.

• Monthly collation entry and reporting of client related statistical data.

• Creating and Maintaining department documents including SOPs.

• Proactively driving service improvements whenever possible.

• Full ownership of the meeting room AV experience.

• Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.

Desirable skills

• Experience in using Zoom with Breakout rooms for high profile hybrid meetings.

• Good technical knowledge of corporate meeting room AV technologies.

• In depth experience in using ticket management systems.

• Experienced manager used to managing a large team of onsite engineers over a number of locations.

Benefits:

* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you