AV Technician - Concept Human Solutions : Job Details

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

London AV Technician salary up to £40,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

As an Audio Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audiovisual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events. You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices.

This position is based within our end user's organisation in London who continue to invest in state-of-the-art technologies, services and training. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Set up and dismantle audiovisual and video conference equipment according to client requirements.

• Support and facilitate virtual meetings and events.
• Run the audiovisual aspect of presentations for meetings & conferences.
• Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
• Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
• Assist clients in the use of fixed and portable audiovisual equipment.
• Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
• Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.

Incident Management and Equipment Maintenance:

• Raise and track tickets for all incidents using the onsite ticketing system.
• Ensure timely resolution of audiovisual service incidents.
• Assist in the implementation of the preventative maintenance schedule for AV equipment.
• Report all equipment faults and service requests through established procedures.
• Conduct regular scheduled testing of meeting rooms, equipment, and related systems.

. Reporting and Continuous Service Improvements:

• Provide input and suggestions for continuous service improvements to enhance the overall AV experience.
• Log and track work input in line with service requirements

Mentoring, Collaboration, and Communication:

• Collaborate effectively with team members and assist with task delegation.
• Respond to phone calls and emails professionally and within agreed time frames.
• Liaise with clients to understand their needs and provide appropriate support.
• Mentor and train Junior AV Technicians, sharing knowledge of best practices and fostering their professional growth.
• Demonstrate excellent communication skills when interacting with clients at all levels.
• Maintain a positive image and attitude while dealing with challenging situations.
• Display a flexible approach to handle different tasks throughout the working day.
• Continually update technical knowledge and skills through training and examinations.
• Ensure all service paperwork is completed accurately and in a timely manner.

Benefits:

* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you