AV Technician - Concept Human Solutions : Job Details

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

Birmingham Onsite AV Technician salary up to £32,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Onsite Technician to be a key part of our Birmingham team, working onsite, taking full responsibility for providing technical support for AV and VC equipment.

Key Responsibilities

• To be a point of escalation through to the account manager.

• To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.

• Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.

• Escalate faults to centralised break-fix function as required and track.

• Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.

• Practical knowledge of project deployment.

• Ensuring AV equipment software / firmware updates are implemented under change control processes.

• Completion of preventative maintenance checks during room downtime and management of asset schedules.

• Manufacturers training.

• Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.

• Updating/reviewing AV request log.

• Liaise with client IT & FM teams to agree daily tasks and activities.

• Aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.

• Administration duties to assist with the contract operation including managing of mailboxes & support calendar.

• Managing email requests providing first line telephone support and responding to telephone/voicemail.

• Provide technical support to VC/AV users.

• Locate faults and provide first fix resolutions.

• To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.

• Coordination of subcontracted works.

• Manage consumables/stock holding of onsite spares.

• To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.

• Supervise meetings as required.

• Assist with setting up of events, presentations and conferences.

• To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA's.

• Administration necessary to support engineering role.

• Pro-actively train and support end users and prepare relevant documentation.

• Maintain and update inventory and support documentation.

• Provide knowledge transfer to first line support team.

• Use of customer's incident and change management systems.

• To assist with implementation of critical spares.

Person Specification

• Excellent communications skills

• Relevant technical accreditations including CTS

• Knowledge of current AV and VC equipment and systems

• Ability to work under pressure

Benefits:

* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you