B2B Customer Account Manager - Central Employment Agency (North East) Limited : Job Details

Central Employment are delighted to be working for a long term global industrial manufacturing and engineering client, as they look to recruit a B2B Customer Account Manager. B2B Customer Account Manager profile: Establishing and building strong internal customer relationships and communications channels within the group will be key, simultaneously managing day to day issues that may arise between the production, engineering teams and its internal customers, while identifying and implementing opportunities to grow the business. Key responsibilities 

• Develop and maintain a thorough understanding of how the company operates, its products, their use in application and company internal processes and procedures.
• Establish and build strong internal customer relationships and communications channels within the group, maintaining and strengthening existing accounts.
• Management of day-to-day issues that may arise 
• Answering customer calls and rapidly responding to enquiries and expediting answers and solutions.
• Effective use of the company CRM system to ensure up-to-date information.
• Working with the wider sales team, helping to develop and implement best practice and a consistent approach across both internal and external customers.
• Identifying opportunities for both revenue growth and/or increased profitability
• Data collection and analysis to aid with forecasting, reporting and other applicable metrics and KPIs.

Essential Experience:

• 2-3 years experience in a sales & customer service environment– ideally within a B2B production or  engineering environment.
• High level of computer literacy and full working knowledge of Microsoft Office 365, TEAMS etc.
• Experience in analysing and interpreting sales data