B2B Customer Service Agent - Michael Page Business Support : Job Details

A global leader in professional equipment is seeking a proactive B2B Customer Service Executive. The role involves managing business accounts, processing orders, and delivering exceptional service. This position requires strong communication, problem-solving, and organisational skills within a fast-paced, results-driven environment.

Client Details

B2B Customer Service Agent, Marlow: Our client is a globally recognised company specialising in high-performance equipment / Consumer Packaged Goods. With a strong presence in the construction, industrial, and DIY sectors, they are known for innovation, quality, and reliability. Their commitment to customer satisfaction and continuous improvement makes them a market leader in their field.

Description

B2B Customer Service Agent, Marlow:

• All areas of B2B - Business to business customer service
• Working in a fast paced environment and liaising with customers, warehouse and 3PL
• Good knowledge of Excel and ideally experience of Salesforce and/or SAP
• Act as a key contact for business customers, handling enquiries and providing expert support.
• Process and manage orders, ensuring accuracy and timely delivery.
• Work closely with sales teams to support client relationships and business growth.
• Coordinate with logistics and supply chain teams to track shipments and resolve issues.
• Maintain accurate customer records within internal systems.
• Handle warranty claims, returns, and after-sales support efficiently.
• Identify opportunities to improve customer service processes and overall experience.
• Contribute to departmental goals, supporting a culture of continuous improvement.

Profile

B2B Customer Service Agent, Marlow:

• Experience in a B2B customer service or account management role.
• Strong communication and relationship-building skills.
• Excellent organisational skills with high attention to detail.
• Ability to multitask and work effectively under pressure.
• Proficient in CRM systems and Microsoft Office applications.
• Problem-solving mindset with a proactive approach.
• Experience within the tools, construction, or manufacturing sector is beneficial.
• A team player with a positive and professional attitude.

Job Offer

Salary of circa £26,000 plus excellent package