Banking Assistant Customer Service - Mandarin Speaking - Bank of China (UK) Limited : Job Details

About Us

Bank of China London Branch is the first ever overseas Chinese financial institution in a global financial services hub. Established in 1929, Bank of China has expanded steadily in the UK and has become the first choice for both Chinese 'going-out’ customers and local UK customers seeking to establish relationships with China, with branches all across the UK including the City of London, London Chinatown, Manchester, Birmingham and Glasgow.

The Bank is taking a leading role amongst UK based Chinese financial institutions and is one of the mainstream foreign banks in the European market.

Position summary

Birmingham Branch of Bank of China is part of the first line of defence of the bank that provides financial services to individual, as well as SME clients. It is an important point of contact for individual customers to access their current and current accounts, mortgages, debit cards and credit cards services. As an Assistant - Customer Service, you will be responsible to deliver excellent customer service at the front office whilst ensuring all regulatory obligations are fully adhered to. You will also undertake operation tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Essential responsibilities include but not limited to

• Process new account applications, closure of accounts and change of customers information
• Manage customers enquiries at the front office
• Maintain customer relationship and cross-sell relevant products and services
• Discuss with customers any any-cash matters they may have
• Assist in on-going Customer Due Diligence (CDD) review
• Deal with cash and non-cash transactions at the front office
• Collect, check and ensure safe keeping of cash and cheques
• Promote products and services to potential clients
• Deal with post returned and daily overdraft reports
• Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times

Person specification

• Degree educated preferably in Business, Finance or other equivalent
• Understanding of Retail Banking Products (e.g. Personal and Business credit cards / Personal accounts)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Team player who is able to work independently
• Highly organised
• Attention to details
• Excellent English and Mandarin written and verbal communication skills

What we offer

In return, we will offer a great working environment and supported learning, a competitive salary and benefits package.

In alignment with Bank of China (UK) Limited recruitment policy, Criminal Reference Bureau and reference checks will be carried out in the event of an individual being offered a position with us.

Bank of China (UK) Limited is an equal opportunities employer.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

How to apply

If you wish to apply please follow the link below (you will be redirected to the Bank's career page).